Frequently Asked Questions
Everything you need to know about shopping with PawsnHeart
How long does shipping take?
We typically process orders within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply contact our support team to initiate a return or exchange.
How do I find the right size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's neck, chest, and length to ensure the perfect fit for our fashion collections.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials pet-safe and durable?
Absolutely. At PawsnHeart, we use high-quality, non-toxic fabrics and reinforced stitching to ensure our apparel is both comfortable and durable for active pets.
Can I track my order?
Yes! Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey.